The College wants students to succeed on their courses, and offers comprehensive support to ensure this is the case. Study Support can take many forms, from individual help for particular areas of study to the purchasing of specialist equipment or adaptation of existing equipment.
Every year we help students with the following:
- reading skills
- spelling tips
- sentence structure
- punctuation and grammar
- planning assignments
- basic mathematics skills
- study techniques
- dyslexia support
- information technology
- English for speakers of other languages (ESOL)
Course tutors advise and guide students throughout their studies. If a student has received extra time in examinations in school we can offer the same support in College.
Appointments with the College's Additional Learning Support Advisers (ALSA) can be arranged at any time. The ALSA team can also arrange additional learning within any course if a person requests it or their Tutor feels it is necessary, from a single subject such as Mathematics to a range of areas within a particular course.
If specialist equipment or support, such as a signer or communicator for a hearing impairment, is needed, it is important that an appointment at the time of course application apply so that the College can ensure the help is in place from the beginning of the course. Student Services will be happy to advise and organise specific requirements.
What is Student Services?
Student Services is an impartial information, advice and guidance service provided by Hartlepool College of Further Education for anyone seeking help with their education and training needs. Student Services is located near the main entrance of the College and is open throughout the year except for Bank Holidays, with a two week closure over the Christmas and New Year period details of term dates are available on the College website.
Further details of all information, advice and guidance services are available on the College website www.hartlepoolfe.ac.uk and on the College Blackboard system for staff and learners.
What services do we offer?
Student Services is committed to providing impartial help and advice to anyone who requests it. Student Services provides information, advice and guidance on the following:
- Information on college courses both here and at other colleges.
- Information on financial help available to learners.
- Information on childcare support available to learners.
- Advice on higher education programmes throughout the UK.
- Advice on guidance on how and when to apply to higher education.
- Guidance on career changes and development.
All services are free and available to anyone interested in education and training. Confidential interview rooms are available for guidance and all areas of Student Services have wheelchair access. If we are unable to provide the information at the time of enquiry, we will endeavour to source the information and forward it within three working days.
Information will be provided in a variety of formats including written, email and may include signposting to other organisations or website addresses where appropriate information can be obtained.
At present, our information is only available in English, however, if you require information in another language, please ask and we will aim to provide you with this as soon as possible.
How can you contact us?
Student Services is located in the College Atrium. Opening hours are as follows:
09:00 - 19:00 Monday to Thursday during term times
09:00 - 16:30 Fridays during term times
09:00 - 16:30 Monday to Friday during holiday periods
Student Services telephone number is (01429) 295000, an answerphone operates after 19:00 and during weekends.
Enquiries can also be emailed to enquiries@hartlepoolfe.ac.uk
What can you expect from Student Services?
- We will follow the Principles of IAG Service Delivery and fulfil the College's commitment to Equality and Diversity
- Staff to identify themselves by name when speaking to you.
- Guidance appointments to be arranged within five working days.
- To be advised of any delays in appointments.
- To be provided with a written summary of your guidance interview, with steps to be taken where appropriate.
- Confidentiality when talking with a member of staff.
- All guidance interviews to be undertaken by professionally qualified staff.
- If we need to rearrange your appointment, we will try to do so within 5 working days.
- Your details will not be forwarded to another organisation or individual without your signed consent
- What do we expect from you?
- Please let us know if you need any support at your interview eg a communicator for British Sign Language
- Please arrive on time for your appointment and let us know if you are unable to attend
- Please accept the need to wait at busy times if you 'drop in' without an appointment
- Please treat the staff and premises with respect
How can you help us?
We are constantly trying to improve our services please help us by providing feedback on your experiences. You can do this by:
- Completing an evaluation questionnaire following an appointment
- If you are a full time student by completing the on line surveys that are carried out throughout the academic year
- Completing the comments cards that are available in Student Services and at Reception
If you are unhappy about the service you have received please speak with a member of staff who will try to put things right. If this is not possible and you wish to make a formal complaint please ask a member of staff in Student Services or Reception about the Formal Complaints QAPP.
VIEW OR DOWLOAD OUR STATEMENT OF SERVICE HERE
Hartlepool College of Further Education, Stockton Street, Hartlepool TS24 7NT
Tel: (01429) 295000 Email: enquiries@hartlepoolfe.ac.uk
