- companies looking to offer workforce development opportunities for their staff
- adults (19+) unemployed or in work and looking for CPD qualifications to enhance their career
PLEASE NOTE THAT DUE TO FUNDING RESTRICTIONS WE ARE UNABLE TO ENROL APPLICANTS WHO LIVE OUTSIDE THE TEES VALLEY AREA. YOUR POSTCODE MUST BE TS OR DL1, DL2 & DL3
This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in
a range of different environments within a customer service role.. The qualification aims to help learners develop
essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting
events. You will learn how to apply your knowledge in a variety of industries and job roles.
This is an online course completed via distance learning:
- Principals of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
Online portfolio and assessments
Learners can access a variety of other distance learning qualifications in similar disciplines. Alternatively the wide variety
of full and part time courses available at the college will accept this qualification as part of their entry requirements
Please note failure to complete this qualification in a timely manner may result in an administration charge being applied
