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Airline check-in Agent

Michael Broadey ~ Travel & Tourism ~ Transforming Lives

Michael Broadey (27) a former fast food industry worker, made the conscious decision that he wanted a career change and in September 2018 enrolled on the Adult Cabin Crew course here at Hartlepool College. Michael has since progressed to a Foundation Degree in Travel & Tourism at the College and has embarked on his dream career in the sector.

Michael is currently working for Jet2 at Newcastle airport as a Customer Helper / Airline check-in Agent. Michael says; "The cabin crew course gave me a fantastic opportunity to practise the real-life skills of cabin crew, in the outstanding fuselage at the College. The Foundation Degree is enhancing my skills in much more detail and also from a management perspective too. I have learned so much more about the industry in which I work.”

One of Michael’s lecturers, Nicola Bird says “After Michael started the Adult Cabin Crew course with us, he gained employment with Jet2 at Newcastle airport. He is a true inspiration and shows that it is possible for anyone with a dream can transform their lives for the better.”

When Michael was asked about what he has enjoyed most about the courses he has studied at the College so far, he responded “I have loved taking part in industry guest speaker talks, which have given me inside knowledge from experts at the very top of the sector I’m now working in. The educational trips that are offered on the course provide the real-life experience of working in the industry and support the learning.”

Opportunities in Travel, Tourism and Aviation from Level 1 to Foundation Degree ~ Apply Now for September 2021


Whatever course you choose, you'll get the highest level of training from specialist tutors, benefiting from their knowledge and experience of working not just in education but also in industry.