This course is designed for young people aged 16 to 19, particularly school leavers who are interested in developing the skills needed to work in retail and customer service settings. It is ideal for learners seeking a practical, hands-on introduction to the world of work in a supportive and skill-building environment.
Successful interview
This course covers a broad range of practical and transferable skills to support learners in preparing for roles in retail and customer service. Key areas of focus include:
- Preparation for production tasks
- Employability and workplace skills
- Customer service and reception skills
- Communication and problem-solving in the workplace
- Time management and organisation
- Enterprise and business awareness
- Email and telephone communication
- Money management and handling skills
In addition to vocational content, learners will continue to develop their English and Maths where required. The programme also includes tutorial and enrichment sessions to support personal development.
Learners will have the opportunity to gain hands-on experience through work placements in real-life working environments, helping to build confidence and reinforce the skills taught in the classroom.
This course is designed to build confidence and develop the social skills of learners who are interested in pursuing a career in retail and customer service. Through targeted teaching and learning strategies, participants will enhance their communication abilities and gain the essential interpersonal skills needed to succeed in customer-facing roles.
All assessments will take place on the college site and will include a variety of methods to suit different learning styles. These may include:
- Direct observations
- Practical activities
- Written assignments
- Online portfolios
- Case studies
- Role plays and simulated workplace scenarios
This range of assessment methods is designed to provide learners with multiple ways to demonstrate their knowledge, skills and progress.
Upon successful completion of this course, learners may progress to:
- A Level 1 course in a relevant vocational area
- Business Level 2 or a related customer service/retail qualification
Progression routes will depend on individual achievements, interests, and career goals, and learners will be supported in making informed choices about their next steps.
